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Frequently Asked Questions

A: Typically, it takes somewhere between 7-14 business days. However, sometimes due to unusual circumstances like weather delays, order volumes, holidays, etc., it may take some additional time.

A: Under normal circumstances, orders are received within 7-14 business days (excluding weekends and holidays). Please allow additional time due to build times, weather delays, or other unforeseen circumstances.

A: Depending on the part ordered, your used part will arrive either on a 3x3 pallet, shrink-wrapped and drained of all fluids. Your remanufactured part will arrive in a POD, a special container designed for shipping and core return. You can find carrier and tracking information using our shipping tracker tool.

A: OEM auto parts are interchangeable within multiple years, makes, and models. The same part across different years ensures an exact fit for various makes and models as per OEM standards.

A: OEM auto parts are interchangeable within multiple years, makes, and models. The same part throughout multiple year ranges ensures compatibility as determined by OEM standards.

A: Your used engine will come with the long block and may include additional components such as the intake manifold, exhaust manifold, fuel injectors, and other accessories. However, we recommend transferring accessories from your original engine for best results.

A: You will receive an engine which is commonly known as a ‘long block engine.’ A long block is an engine sub-assembly that consists of the assembled block, crankshaft, cylinder head, camshaft, valve train, gaskets and oil pump. Certain parts, such as the oil pan, valve covers, timing covers, and intake manifold are not included and will need to be transferred from your engine. The power steering pump, starter, AC compressor and alternator are not included. To make the installation process easier for you, we offer an Engine Installation Kit at the additional cost. Our Engine Installation Kit includes the following: Filters, various tune up items, distributor caps, rotors, plug wires, spark plugs, belts, radiator hoses, new water pump, new mechanical fuel pump (if applicable), thermostat and radiator cap. Parts included in the Engine Installation Kit may vary based on the specifications of the engine. We will verify compatibility of the Engine Installation Kit, based on the VIN number provided at checkout.

A: Yes, our Used and Remanufactured transmissions always come with torque converter.

A: Yes, our Flat Rate Shipping (Commercial address) is $299. Residential delivery or Liftgate service will result in additional $99 fee. Under normal circumstances order are received within 7-14 Business Days (Excluding weekends and Holidays). Please note, certain locations (remote areas) as well as certain locations in CO, UT, MT, NY, OR, CA may result in additional delivery fee. However, due to increasing order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible. Please note all shipping times are estimates and not guarantees.

A: Most credit cards are accepted through our website. Payments are also accepted in the form of Chase QuickPay. Please note, your payment has to clear before your item will ship.

A: Our sales and customer support team will get it processed. You will be contacted if any additional information is needed.You will receive your tracking number, once your order is shipped.Please allow for 7 - 14 Business Days(Excluding weekends and Holidays) for your order to arrive.

A: The best method to contact us is through our Contact Us page on our website. We typically answer all messages within the same day (usually within 1 hour). Should you have any questions, please feel free to call us at (888) 417 7503.

Flat Rate Shipping (Commercial address)

Excellent Customer Support

Up to 5 Years Unlimited Miles Warranty

No Core Charge for 30 Days (Transmissions Only)

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